Insurance Australia Group Limited

Company Profile

IAG is the parent company of a general insurance group with controlled operations in Australia, New Zealand, Thailand, Vietnam and Indonesia. Its businesses underwrite over $11 billion of premium per annum, selling insurance under many leading brands, including: , , , , and (Australia); , , and (New Zealand); and (Thailand); (Vietnam); and (Indonesia).

IAG also has interests in general insurance joint ventures in Malaysia and India.

Shared Value & Sustainability

Shared Value and Sustainability are fundamental to the way we do business. As the leading general insurer in Australia and New Zealand, and with a presence in Asia, we have a responsibility to use our scale and influence to help build safer, stronger and more confident communities – the three pillars of our shared value framework.

Shared value looks at solving social problems and, in turn, opening new markets, driving efficiencies and strengthening the economies we operate in.

From a business perspective, investing in shared value and sustainability can drive improved customer advocacy, which leads to increased customer retention and revenue. We can then pass savings back to our customers and reinvest them to build safer and more resilient communities.

We also believe shared value provides us with an opportunity to test new products and services that will deliver world-leading customer experiences and deliver on our purpose to make your world a safer place. And we’re exploring how shared value contributes to a constructive organisational culture, by enabling our people to engage with the community and social issues in new and innovative ways.

Insurance Australia Group Limited

Link to shared value section of the